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Frequently Asked Questions

What loan options do Cash Converters offer?

Cash Converters offer a short-term Cash Advance product for when you are short on cash and a longer term Personal Loan for unexpected expenses such as a car repair bill or a wedding overseas.

Our products are designed as cash solutions for you and are suitable for occasional short-term needs only.

How can I apply for a loan?

Convenience is important and we want to make our loan products easily accessible for our customers.

If you want to apply for a Cash Advance, it is available in-store and online. If you want to apply for a Personal Loan, it is available in-store, online and on our new mobile app.

How much can I borrow?

Cash Converters offer cash loans from $100 to $2000. What we can lend you is based on some affordability calculations to ensure that you can afford to repay the loan comfortably. We will never lend you more than you can afford to repay.

What is the term of my loan?

An in-store Cash Advance has a fixed loan term of 6 weeks.

An online Cash Advance has a fixed loan term of 8 weeks.

A Personal Loan has a variable loan term of 4 – 9 months.

How do I receive my loan?

You will receive cash-in-the-hand if you are applying for a Cash Advance loan in-store.

For our online Cash Advances and Personal Loans (available online and in-store), once your application has been approved the funds are then transferred in to your bank account. You will receive these funds within 24 hours on business days.

How do I repay my loan?

It’s easy. The repayments due will be deducted from your bank account automatically on the repayment dates outlined on your loan contract – so please make sure the funds are available.

You can also make cash or eftpos payments across the counter in any of our stores.

Cash Advances and Personal Loans can be settled early with no penalty and interest will only be charged while there is an outstanding balance on the loan, therefore early settlement will reduce the total amount payable on the loan.

What if I have bad credit?

Having bad credit won’t rule you out from getting one of our loans. Credit checks may be performed on our Personal Loan applications, but are not used in a Cash Advance application.

As long as you are able to demonstrate an ability to repay your loan, even with less than perfect credit history, we may be able to lend to you.

Do you contact my employer?

We may need to check your employment details unless it is clear to us from the documents that your employment and income is ongoing.

Contacting your employer is the easiest and fastest way for us to process your application. We do not discuss any details about your loan application with your employer.

How long does it take to get an approval?

If applying for a Cash Advance in-store, provided you have all the required documents, we review your application on the spot and can give you an immediate answer.

If applying for an online Cash Advance, provided you have given us all of the required documents, we review your application and we can generally give you an answer on the same day of your application during business hours.

If applying for a Personal Loan in-store or online, provided you have supplied all the required documents and we are able to get a hold of your contacts, we can generally give you a decision on the same day of your application during business hours.